Why Vietnam
Outsource the work Vietnam does best
Which roles to send to Vietnam, what they cost compared with a US hire, the tools our teams work in, and how Vietnam compares with the Philippines and India.
The short answer
Send your technical and back-office work to Vietnam. About 89% of Philippine outsourcing jobs are in call centers, and India’s talent pool is dominated by large IT vendors. Vietnam’s workforce is built around software, IT, accounting, data and design, with the strongest math scores and the fastest internet of the three countries.
Roles
Roles Vietnam does better, and how we staff them
For each role: what you can hand off, why Vietnam is the stronger choice, the tools our teams work in, and the coverage we recommend.
Software development & QA testing
Web and app development, WordPress, maintenance, manual and automated testing
Tools we work inWordPress, Shopify, React, GitHub, Jira, Playwright
Japan, one of the most demanding software markets, has used Vietnam as its #2 outsourcing partner since 2014. In the Philippines most outsourcing talent works in call centers; in India, large vendors hire much of the talent.
Recommended coverageOvernight: your backlog moves while you sleep
Bookkeeping & accounting
Reconciliations, AP/AR, invoicing, payroll prep, month-end close
Tools we work inQuickBooks Online, Xero, Bill.com, Gusto, Excel
The strongest math foundation of the three: Vietnam scores on par with the US, well ahead of the Philippines and India. That shows up as accuracy in finance work.
Recommended coverageOvernight: books updated before your day starts
IT help desk & cloud administration
Tier 1–2 tickets, onboarding, Microsoft 365 and Google Workspace admin, monitoring
Tools we work inMicrosoft 365, Google Workspace, Entra ID, Freshservice, Jira Service Management
Internet nearly 3 times faster than the Philippines and 4 times faster than India keeps remote sessions and admin consoles responsive.
Recommended coverageLive during US hours, plus overnight monitoring
Data entry, processing & analysis
CRM and ERP updates, document processing, data cleanup, research, reporting
Tools we work inSalesforce, HubSpot, Excel, Google Sheets, Airtable
Strong numeracy plus fast, stable connections suit high-volume work where every field has to be right.
Recommended coverageOvernight: batches processed and checked by morning
Graphic design, animation & game art
Social and ad creative, presentations, motion graphics, illustration, game art
Tools we work inFigma, Adobe Creative Cloud, Canva, After Effects
International game studios produce art and animation in Vietnam, and large design files move quickly on fast, stable connections.
Recommended coverageOvernight: brief at 5pm, drafts to review at 9am
E-commerce & marketplace operations
Product listings, catalog and pricing updates, order processing, inventory
Tools we work inShopify, Amazon Seller Central, WooCommerce, Walmart Marketplace
Detail-heavy, system-based work that rewards accuracy over phone skills.
Recommended coverageOvernight, with live coverage for order issues
Back-office & admin
Document management, HR and recruiting admin, insurance and real estate admin
Tools we work inGoogle Drive, SharePoint, DocuSign, BambooHR, applicant tracking systems
Process work done in your systems, where reliable connections and careful work matter more than call-center experience.
Recommended coverageOvernight or live, depending on the process
Cost
What a full-time team member costs
The full cost of a US hire compared with a dedicated LotusSourced team member, per person, per year.
| Full-time role | US median salary | US total cost (+30%) | LotusSourced | You save per year |
|---|---|---|---|---|
| Bookkeeper / accounting clerk | $50,670 | $65,871 | $27,040 | $38,831 (59%) |
| Data entry specialist | $41,340 | $53,742 | $16,640 | $37,102 (69%) |
| Customer service representative | $44,770 | $58,201 | $20,800 | $37,401 (64%) |
| IT / help desk support specialist | $61,860 | $80,418 | $31,200 | $49,218 (61%) |
Side by side
Vietnam vs. the Philippines vs. India
| Factor | Vietnam | Philippines | India |
|---|---|---|---|
| What the outsourcing workforce does | Software, IT, accounting, data and design | Mostly call centers: about 89% of outsourcing jobs (2025) | Large IT services firms serving big enterprises |
| Math & problem-solving foundationOECD PISA math score | 469, on par with the US (465) | 355 | 338–351; 2nd and 3rd to last of 74 (2009, its only test) |
| Internet speedMedian fixed broadband download, Ookla, 2026 | 289 Mbps | 107 Mbps | 64 Mbps |
| Competition for skilled staff | Emerging market with fewer providers bidding for the same people | About 1.9M outsourcing workers and many competing providers | About 5.8M tech workers, with large vendors hiring at scale |
What this means for your business
Fewer errors on detail work
Vietnam’s 15-year-olds scored 469 in math on the OECD’s PISA 2022 test, on par with the US at 465. The Philippines scored 355, and India’s two participating states placed second and third to last of 74 when it last took part. For bookkeeping, data and QA work, that foundation means fewer mistakes for you to catch.
A team built for your kind of work
Nearly 9 in 10 Philippine outsourcing jobs are in call centers, so that’s where its experience, training and management systems are focused. Vietnam’s outsourcing industry grew up on software and technical work: it has been Japan’s second-largest software outsourcing partner since 2014.
Work that doesn’t stall
Vietnam’s median broadband speed is about 289 Mbps, compared with about 107 Mbps in the Philippines and 64 Mbps in India. Remote desktops, cloud accounting software, video calls and large design files all depend on it.
People who stay on your account
India’s tech industry employs about 5.8 million people and the Philippines’ outsourcing industry about 1.9 million, with many providers competing to hire the same experienced staff. Vietnam’s younger, less crowded market means the people you train face fewer competing offers.
Planning
Working with a team in Vietnam: the practical details
- Time zone
- Indochina Time (UTC+7), with no daylight saving. 12 hours ahead of US Eastern in winter, 11 in summer.
- Work schedule
- Monday to Friday on the schedule you choose: overnight, US business hours or both. Weekend coverage is available.
- Main holiday: Tet
- The Lunar New Year, about a week in late January or February. In 2027 the official break is February 4–10. We plan coverage with you months ahead.
- Other holidays
- Single days or short breaks: New Year's Day, Hung Kings Day (April), April 30 and May 1, National Day (September 2) and Culture Day (November 24).
- Data protection
- Personal Data Protection Law in force since January 1, 2026, including breach reporting to authorities within 72 hours.
- Contracting
- You contract with LotusSourced and receive one invoice. No company, bank account or paperwork in Vietnam needed.
Common concerns
Questions about outsourcing to Vietnam
Can a Vietnam-based team handle phone support?
Yes. Phone agents are screened for clear spoken English and a professional tone before they join your account. Most clients combine phone with email, chat and technical support, which is where Vietnam-based teams are strongest.
How do we communicate across the time difference?
Your team works in your Slack or Teams, email and project tools. Overnight teams leave a written handoff at the end of each shift, and we schedule a short overlap with your morning or evening for live questions. Your account manager is available during US business hours.
What happens to our work during Tet?
Tet, the Lunar New Year, is Vietnam's main holiday: about a week in late January or February (February 4–10 in 2027). We plan months ahead with staggered time off and trained backups, and agree a coverage schedule with you before the holiday.
Do we need a company or bank account in Vietnam?
No. You contract with LotusSourced. We handle recruiting, employment, payroll, equipment and local compliance in Vietnam, and you receive one invoice.
Is our data protected under Vietnamese law?
Yes. Vietnam's Personal Data Protection Law took effect on January 1, 2026, with rules on consent, data security and reporting breaches to authorities within 72 hours. On top of that, we sign your NDA and work inside your systems with individual, multi-factor-protected logins that you control.
Already outsourcing to the Philippines or India?
Keep your call center where it is and move technical and back-office work to a LotusSourced team. You also get a second location that keeps work moving if one is disrupted by holidays, weather or outages.
Tell us what you want off your plate
Share the tasks and we’ll recommend a team, a coverage schedule and a price. You’ll hear back within one business day.