How it works
Flexible outsourcing, built around how you already work
Decide what role we play, how we fit into your company and when we work. Then we handle recruiting, training, quality and management.
Step by step
Getting started
01
Discovery call
We map the tasks you want to hand off, the tools you use, your quality bar and the hours you need covered.
02
Team & quote
We recommend roles, team size and a coverage model, then send a clear quote. No surprises.
03
Recruit & onboard
We assign or hire people matched to your work, then document your processes and set up access to your tools.
04
Trial, then scale
Start with a trial period, review the work, and grow the team when you’re confident.
Engagement models
Choose our role
Primary team: we are the people doing the work every day. Redundancy: we’re your backup and overflow, trained and ready when you need extra hands. Independent: we manage the work and report on results. Embedded: our people join your team, tools and meetings.
Works independently
Embedded in your team
Primary team
Primary · Independent
We own the function
Hand us a whole function, like accounts payable or tier 1 support. We run it with our own lead, processes and QA, and report to you on results.
Primary · Embedded
Your team, extended
Dedicated people work inside your tools, join your stand-ups and report to your managers, just like in-house staff.
Backup & overflow
Redundancy · Independent
Overflow on demand
We take the surplus during busy seasons, backlogs or launches, so your core team stays focused.
Redundancy · Embedded
Coverage you can count on
Trained backups who already know your systems step in for vacations, sick days, turnover and after-hours.
Time availability
When your team works
Vietnam runs on Indochina Time (UTC+7) and doesn’t observe daylight saving. It’s 12 hours ahead of US Eastern in winter and 11 hours ahead in summer.
Overnight turnaround
Our standard daytime shift lands during your evening and night. Assign work before you log off and review finished work in the morning. Ideal for bookkeeping, data processing, design, development and QA.
Live US-hours coverage
For customer service, IT help desk and assistant roles, team members work a shift that matches your business hours so customers and colleagues get real-time answers.
Extended hours and 24/7
Combine shifts for coverage your US team can’t offer: early mornings, late evenings, weekends or around the clock.
Right now
Day teams and US-hours teams cover both sides of the clock.
- Overnight turnaround: send work at 5pm, review it at 9am
- Or live coverage during your business hours
Quality & security
How we protect your work and data
Confidentiality
Every team member signs confidentiality agreements, and we sign your NDA.
Least-privilege access
We work inside your systems with individual logins, multi-factor authentication and only the access you grant.
Documented processes
Your procedures are written down as checklists and SOPs, so quality doesn’t depend on one person.
Review & reporting
Work is checked before it reaches you, and you get regular reports on volume, turnaround and accuracy.
Account management
A dedicated English-speaking account manager is your single point of contact.
You own the work
Everything we produce for you, from files to code to data, belongs to your business.
Tell us what you want off your plate
Share the tasks and we’ll recommend a team, a coverage schedule and a price. You’ll hear back within one business day.