Outsourcing to Vietnam: your questions, answered

LotusSourced provides dedicated, English-speaking outsourced teams based in Vietnam for US and other English-speaking businesses. Our teams handle bookkeeping, IT support, data entry, customer service, virtual assistance, marketing and design support, e-commerce operations, web development and general back-office work.

Because Vietnam is better at the work most businesses want to hand off. About 89% of Philippine outsourcing jobs are in call centers, and India's talent pool is dominated by large IT vendors. Vietnam's workforce is built around software, IT, accounting, data and design. It has the strongest math scores of the three countries (on par with the US) and the fastest internet, at about 289 Mbps vs. 107 in the Philippines and 64 in India.

Vietnam is strongest in work that depends on technical and numeric skill: software development and QA testing, IT support and cloud administration, bookkeeping and accounting, data processing and research, and design and game art. Vietnam has been Japan's second-largest partner for software outsourcing since 2014, and its students score on par with the US in math.

Only around Tet, the Lunar New Year, when most of Vietnam takes about a week off in late January or February (February 4–10 in 2027). We plan for it months ahead with staggered time off and backup coverage, and agree the schedule with you in advance. The rest of the year, holidays are single days that we cover the same way.

Yes. We hire for strong written and spoken English and test every candidate before they join your team. Customer-facing roles are screened for spoken fluency and tone, and every client also gets an English-speaking account manager as a single point of contact.

Savings depend on the role, hours and your local salaries. Most businesses compare the full cost of a US hire (salary plus benefits, payroll taxes and overhead) with our hourly rate. Use our savings calculator for an estimate, then contact us for an exact quote.

You choose. Vietnam is 11 to 12 hours ahead of US Eastern time, so a standard Vietnam workday happens overnight in the US. That gives you overnight turnaround: send work at the end of your day and find it done in the morning. We also staff shifts that work live during US business hours for customer service, IT support and anything that needs real-time collaboration.

Yes. Your team can be embedded in your company: they use your email, Slack or Teams, ticketing system and accounting software, attend your meetings and follow your processes. Or we can work independently, taking complete tasks or projects off your plate and reporting back on results.

Yes. Many clients use us for redundancy: covering vacations, sick days and turnover, absorbing seasonal peaks such as tax season or holiday sales, and providing after-hours coverage. Others use us as their primary team for a function. You can start in one model and change later.

Every team member signs confidentiality agreements. We work inside your systems with the access you grant, using individual accounts, multi-factor authentication and the least access needed for the job, so you can review and revoke access at any time. We are happy to sign your NDA and follow your security policies. Vietnam's Personal Data Protection Law, in force since January 1, 2026, adds legal requirements for consent, data security and breach reporting.

Common services include bookkeeping and accounting support, IT help desk, data entry and processing, customer service by email, chat and phone, virtual and executive assistants, graphic design and marketing support, e-commerce operations, web development and QA testing, and back-office admin such as document processing, recruiting support and lead generation.

Book a short discovery call. We map the tasks you want to hand off, recommend a team size and coverage model, and send a quote. Once approved, we recruit or assign your team, onboard them into your tools with documented processes, and start with a trial period so you can review the work before scaling up.

Yes. You can start with a single part-time team member and grow to a full team as you see results. Ask us about terms when we prepare your quote.

You do. Work product, documents, code and data created for you belong to your business, and we put that in writing in our service agreement.